At Qyivo.shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our return and refund policy is here to assist you.

1. Return Eligibility

You may return items within 30 days from the date of receipt for a refund or exchange. To be eligible for a return:

• The product must be unused, in original condition, and in its original packaging.
• Products that are damaged, opened, or used may not be returned unless defective.

2. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made products.
• Items marked as final sale or clearance.

3. Return Process

To initiate a return:

1. Contact us at support@qyivo.shop to request a return authorization. Please include your order number, item(s) to be returned, and reason for the return.
2. We will provide you with a return shipping address and any further instructions.
3. Return shipping is the responsibility of the customer, unless the item is defective or there was an error with your order.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect on your account, depending on your payment provider.

• Shipping costs are non-refundable, except for defective or incorrect items.
• If your order is eligible for a refund and you received free shipping, the cost of shipping will be deducted from your refund.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process first and place a new order for the replacement. We do not process direct exchanges but will issue a refund upon receipt of the returned item.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Please contact us within 7 days of receiving the item at support@qyivo.shop with your order number, a description of the issue, and photos of the damaged product.
• We will offer a replacement, repair, or refund for damaged or defective items at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time:

1. Check with your payment provider or bank, as processing times can vary.
2. If you’ve done that and still have not received your refund, please contact us at support@qyivo.shop, and we will assist you further.

8. Customer Satisfaction

We are committed to providing you with excellent service. If you have any questions or concerns about your order or this policy, please don’t hesitate to reach out to us at support@qyivo.shop.